Alterian syncs up all the moving parts of your business and allows you to think, act, and evolve in real-time to deliver consistent customer experience across channels.

Orchestration:

Alterian centralizes decisioning variables, connects disparate systems, and organizes data points to create a real-time collective intelligence nexus that orients both the front and back offices of your organization. It ensures a consistent brand voice regardless of which business segment, what interaction point, or when a customer chooses to engage. Removing complexity and contradictory brand experiences better serves your customer satisfaction.

Analytics and Visioning:

Alterian provides a unified view of the customer’s experience across your digital, offline, direct, and channel interaction points. That real-time dialogue with consumers makes visualizing end-to-end customer journeys possible—tracking critical changes in your customer’s interest at each touchpoint.

Quick navigation

Useful links

Link	Description
Journey Orchestration	Journey Orchestration allows you to create and control Rules running within the Dynamic Decisions Engine. You load Templates, create, edit, test, run and report on Rules. Journey Orchestration is an easy to use UI sitting upon the powerful millisecond Rule management provided by Alterian CX.
Journey Analytics	Your customers know the goal they are trying to achieve and each is likely to follow a different path to accomplish this. Our Journey Visualizations allow you to see these journey paths across channels to see actually what steps make up each Journey.
Reference Pages	Setup, configuration and useful to know information about the Alterian Real-Time CX Platform.

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