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To help with this we provide a simple way to gather qualitative satisfaction information on the interactions and Journeys they experience.
This can be used in the reporting and can be used to make Rules more targeted.
We also provide ways for those creating the surveys to understand whether they should be asking for feedack or not.
We provide three Public templates to service these needs
Public Templates | What it does | Templates it Requires | |
---|---|---|---|
write satisfaction score | Takes a satisfaction score (e.g. 1 to 5 stars) and convert it into a 0-100 value, stashing this into the cache for this CXID | ||
read satisfaction score | |||
can show satisfaction survey | |||