From Read the satisfaction score (a 0-100 value) and the date that it was last changed for this CXIDFrom a Customer Experience perspective, we support these two broad uses of Customer Journeys:
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Public Templates | What it does | Templates it Requires | |
|---|---|---|---|
 | write satisfaction score | Takes a satisfaction score (e.g. 1 to 5 stars) and convert it into a 0-100 value, stashing this into the cache for this CXID | |
 | read satisfaction score | Read the satisfaction score (a 0-100 value) and the date that it was last changed for this CXID | write satisfaction score A score must have been written for the CXID |
 | can show satisfaction survey | Switch based on how recently we asked for the named satisfaction survey | write satisfaction score A score must have been written for the CXID |