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However, we need to set ourselves goals and these goals need planning, organisation and steps along the way. We need a way to create a “Idealised Journey”“Journey Playbooks, what we would ideally like the customer path to be.
Idealised Journeys Journey Playbooks provides this planning, collaboration and visualisation functionality in a simple to use interface.
With Idealised Journeys Journey Playbooks you can simply add Journey Milestones, add the steps along the way and link related steps together. The steps can be decorated with an indication of current success levels and an icon to symbolise visually what the step will “do”.
Note: This functionalitys was previously called Idealised Journeys