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However, we need to set ourselves goals and these goals need planning, organisation and steps along the way. We need a way to create a “Journey Playbooks“Journey”, what we would ideally like think the customer path to be.might be, including distrations and issues along the way!
Journey Playbooks provides this planning, collaboration and visualisation functionality in a simple to use interface.
With Journey Playbooks you can simply add Journey Milestones, add the steps along the way and link related steps together. The steps can be decorated with an indication of current success satisfaction levels and an icon to symbolise visually what the step will “do”.
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