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For personas we are able to provide further detail to more clearly highlight which Personas should be selected and a description to highlight why. We show the icon, persona name and the description. The user can then click to select a persona and the case value (the persona name) is added to the switch case.
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As we only show a small part of the description we provide a “See all” link that opens the persona screen is providedso greater detail can be seen.
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Note The persona helper will only display the switch case field that was retrieved from the customer attribute table and generated by the AlterianCX_Persona field. |
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