The beauty of Customer Experience is that we are involved with our customers throughout their relationship with our brand, from initial awareness through to sales sale and ongoing support. Each interaction can and should include a Customer Experience element.
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However, we need to set ourselves goals and these goals need planning, organisation , and steps along the way. Idealised Journeys provides planning We need a way to create a “Idealised Journey”, what we would ideally like the customer path to be.
Idealised Journeys provides this planning, collaboration and visualisation functionality in a simple to use interface.
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