Set engagement score will apply a fixed value to the Engagement score for a user. This will overwrite any Engagement score that already exists so you should be careful in its use. The value could be defaulted or set via standard parameters.
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Input Data
Field | Description | Example |
|---|---|---|
AlterianCX_cxid | CXID | |
engagementScore | Field automatically created by Journey Orchestration and will auto-map |
Configuration
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Parameter | Description | Example |
|---|---|---|
engagementScore | The Value to set the engagement score to | 100 or -500 |
engagementScoreColumn | The name of the column where the engagement score is stored. By Default this is set to engagementScore and it should be left like this in the majority of cases. It is possible customers may want engagement scores linked to specific activities like a Sale. this functionality could allow an Sale Engagement Score to be created and stored. | engagementScore |
Processing
This tile template will take the CXID field in the flow and write into the required engagementScoreColumn a value as set in the engagementScore
Output Data
Field | Description | Example |
|---|---|---|
AlterianCX_cxid | CXID | |
engagementScore | Field automatically created by Journey Orchestration and will auto map |