Journey Orchestration allows users to create rules that make Realtime actions and decisions in sub 100 milliseconds. Rules are exposed to the outside world as RESTful web APIs.
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Because rules can be created to cater for many deferent different business scenarios, there is no standard API that accepts specific JSON.
However the below scenario describes how to call a Realtime CX (RTCX) rule called “examplerule” for a client called “exampleclient”. The rule would subsequently send a Realtime Email and SMS message.
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https://dde.alterian.net/invoke/dev/exampleclient/examplerule
Message Data:
| Code Block | ||
|---|---|---|
| ||
{
"Customer Id": 1,
"Email Address": "JoeBloggs@alterian.com",
"Customer Name": "Joe Bloggs",
"Order Date": "12/08/2018 11:14:00",
"Delivery Date": "12/09/2018 11:14:00",
"Delivery Postcode": "BS1 2AB",
"Order Number": "12345",
"Product Name": "A Sofa",
"Sofa Image URL": "https://imagehost.com/Image.png"
} |
Headers (*Optional):
Key | Value |
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*If required you can configure a RTCX rule to require an api_key in the header for authentication. This is not enforced by default but should be applied whenever the call can change, delete or export customer data.
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