...
If a Rule fails when users are not in the Alterian CX the system you still want to be able to quickly identify the issue to expedite resolution.
...
Rule Montoring runs at the same cadence as the Health Score checks and therefore will run and once per hour once configured.
A method for notification should be linked to the Notify Output. Examples would be text message sends via Sendgrid or emails sent through Email Manager or SES. The output values like current health score can add details to the messages to indicate the severity of the issue.
...
Input Data
Field | Description | Example |
|---|---|---|
N/A |
...