Use this template to track email opens and clicks using Alterian CX. The Input identifies whether the request is an “Open” where it provides back the tracking beacon or a “Link” being tracked where it allows the user to control the redirect being used.
Input data
Field | Description | Example |
|---|---|---|
ClientIP | IP address of the individual opening or clicking on the email | 109.151.137.25 |
recipient | Recipient email address, this is normally easily provided by using the personalisation options your ESP provides. | someone@isp.com |
redirect | Where the link should redirect to and defines whether we track as a open or click - Should be URL encoded. | https://www.alterian.com/real-time-customer-experience-platform/forrester-wave-leader/ |
campaign | Campaign name | Newsletter Jan 2021 |
link | Name of the link which maps to position in the tracking | forrestor_wave_leader |
Configuration
Field | Description | Example |
|---|---|---|
tracking pixel url | Set by the Parameter “tracking Pixel url” this allows the user to provide the loction of the tracking pixel (beacon). By default the pixel hosted by Alterian CX will be used. |
Output Data
Field | Description | Example |
|---|---|---|
AlterianCX_channelagentid1 | Recipient is changed to AlterianCX_channelagentid1 so it maps easily with the Get CXID | someone@isp.com |
AlterianQueue_position | Link is changed to AlterianQueue_position so it maps easily with the Get CXID | forrestor_wave_leader |
AlterianQueue_location | Taken from Campaign concatenated with emailEventType | Newsletter Jan 2021-click |
ClientIP | IP address of the recipient, automatically created | 109.151.137.25 |
campaign | Campaign name provided by the Input request | Newsletter Jan 2021 |
emailEventType | Either Click or Open when concatenated with campaign forms the AlterianQueue_location | click |
message | Automatically added | |
redirect | Where a tracking link is required this is the URL of the page the link should redirect to. | https://www.alterian.com/real-time-customer-experience-platform/forrester-wave-leader/ |
loopcount | Automatically added | |
Rule Group | Automatically added | |
Rule Type | Automatically added by Alterian queues | |
Sequence Number | Automatically added | |
Time Stamp | Automatically added | |
Trace | Automatically added | |
Is Control | Standard Is Control flag will be mapped by the Get CXID |