Alterian Real-Time CX Platform - DDE 4.25/CX 6.30
Release Date: 21/07/2023
Summary
General
Personas
Rule Designer
Logging
Public Templates
GET CXID - Bulk Optimised
The GET CXID - Bulk optimised public template has been designed to allow our customers to efficiently bulk load data into Alterian CX but it does not change any customer attributes.
This Template should be pulled into any Rule where you are bulk loading data that is related to an individual.
The Get CXID - bulk optimised template takes a single element of identifying information, saves this value, compares the value to those recorded before and either provides back a new CXID (Customer Experience ID) to identify this person or presents back the CXID that was previously assigned to this person.
This Public Template does not create conversations.
General
Steps
Access Cache can now read then write
It’s important that the Information held in your cache is up to date for data quality and data protection reasons. The access cache step has been updated to now allow a write to automatically follow a read. This simply means that when the value is read the TTL or expiry time will be reset ensuring date that is used is persisted and data that is not is removed within the chosen timescales.
Journey Analytics
Fixes
Known Issues
DEV-5353 | Loading an existing Sankey in Side by side, when using the Quick Access fails to load. Using the grid option does work correctly |
DEV-8342 | Cache delete was not successful errors inaccurate. The logs may include messages like |
DEV-4283 | Cache Data report does not correctly show numeric field data. If you have a Cache table and a counter table of the same name the numeric value is never pulled back by the Cache Data report. |
Report Issue
To report an issue with the application not detailed here, please contact Technical Support. Please use our Service Desk to report issues.