DRAFT
This template has been constructed to work with Alterian Email Manager allowing our Email Manager customers to track email clicks using Alterian CX with no customer email content changes. Please contact Alterian support to arrange for this integration to be applied to your accounts.
Input data
Field | Description | Example |
|---|---|---|
ClientIP | IP address of the individual opening or clicking on the email. This is automatically populated by Alterian CX so does not need to be manually added. | 109.151.137.25 |
recipient | Recipient email address, this is normally easily provided by using the personalisation options your ESP provides. | someone@isp.com |
redirect | Where the link should redirect to and defines whether we track as a open or click - Should be URL encoded. | https://www.alterian.com/real-time-customer-experience-platform/forrester-wave-leader/ |
campaign | Campaign name | Newsletter Jan 2021 |
link | Name of the link which maps to position in the tracking | forrestor_wave_leader |
channel | Channel utilising this Rule. This will default to Email if this is not provided in the input data or changed in the parameter |
Configuration
Field | Description | Example |
|---|---|---|
tracking pixel url | Set by the Parameter “tracking Pixel url” this allows the user to provide the loction of the tracking pixel (beacon). By default the pixel hosted by Alterian CX will be used. | |
defaultChannel | This template has been created to allow links of all types to be tracked with Alterian CX. Email is the default value added as this is the most commonly used. This can also be used to track other social media. The channel can be added into the query or the parameter can be changed to change the channel using the Rule. |
Output Data
Field | Description | Example |
|---|---|---|
AlterianCX_channelagentid1 | Recipient is changed to AlterianCX_channelagentid1 so it maps easily with the Get CXID | someone@isp.com |
AlterianQueue_position | Link is changed to AlterianQueue_position so it maps easily with the Get CXID | forrestor_wave_leader |
AlterianQueue_location | Taken from Campaign concatenated with emailEventType | Newsletter Jan 2021-click |
ClientIP | IP address of the recipient, automatically created | 109.151.137.25 |
campaign | Campaign name provided by the Input request | Newsletter Jan 2021 |
emailEventType | Either Click or Open when concatenated with campaign forms the AlterianQueue_location | click |
message | Automatically added | |
channel | channel utilising this Rule. This will default to Email if this is not provided in the input data or changed in the parameter | |
redirect | Where a tracking link is required this is the URL of the page the link should redirect to. | https://www.alterian.com/real-time-customer-experience-platform/forrester-wave-leader/ |
loopcount | Automatically added | |
Rule Group | Automatically added | |
Rule Type | Automatically added by Alterian queues | |
Sequence Number | Automatically added | |
Time Stamp | Automatically added | |
Trace | Automatically added | |
Is Control | Standard Is Control flag will be mapped by the Get CXID |