How to access the Alterian Real-Time CX platform
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Each Alterian Real-Time CX platform Analyst/User will be provided with a unique URL , where we host the Alterian Real-Time CX platform, and a username password for access to the system. Within the CX Platform for this URL and User, there may be one or more Brands for the Analyst to access. A Brand within the application is one instance of the CX Platform with Data, Rules Templates etc specific to that Brand, and multiple of these Brands can be accessed via a single URL.
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When working in multiple Brands, each Browser tab will also display the Brand name
Logging Out
Click on Logout at the top right hand of any screen to securely log out, returning you to the login screen. When working in multiple Brands, logging out of that Brand on one tab will log out all tabs currently connected to that Brand for that User.
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