The behaviour of a Rule is dependent on the variables that are used in within it. These variables can be adjusted using Parameters and Data Grids. More details on Parameters and Data Grids can be found here and here.
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Operational Reporting can help you compare performance before and after a Rule was changed or at very busy timesperiods. For example, have the number of Timeouts or the Average Response Times increased post upgrade. Operational reporting allows you to download the data where it can be review reviewed in comparison in excel or graphs created to analyse more deeply.
Refresh will refresh the screen and show the most up to date information.
Reset Statistics
Resets to zero .
Statistics
Shows the steps in the Rule and the number of times each step was used. The Reset button in this screen will reset the Invokes count in the Rules screen, the Reporting screen and this Statistics screen.
Delete
Delete removes Removes the Rule. Any systems using the Rule will no longer get a response so caution should be used to ensure a Rule is not live before deletion.
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If a Rule is a machine storing information or providing answers, then Parameters and Data Grids are the controls to the machine.
Parameters feed information directly into the Rule and allow the user to change the responses or control what response are created.
You may have a Rule providing a free delivery code on your website for customers who spend a certain amount. A Parameter surfaces the code threshold amount in the Rule Designer screen so it can be easily adjusted easily. Lowering the Parameter from $50 to $30 will change the Rule to provide free delivery at the $30 threshold, thus boosting sales over the short term.
You could build a Rule that flashes up a welcome message to a guest on their hotel room TV. The welcome phrase to be used could be added to a Parameter. It could be easily changed during holiday periods to be more festive.
Data Grids are a type of parameter that consists of a set of columns and rows. This is useful for creating Rules that reference a range of values, for example a set of offers that change over time, or product codes and associated metadata.
Example of a Data Grid:
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