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Gaps showing in the Opportunity Matrix identify areas where rules can be improved to meet more initiatives and therefore meet more customer requirements through a broader set of interactions. Providing the right decisions at more interactions points more often.
Rules / Rule Groups
For each Rule the Status of the Rule is shown on the the left hand side of the Rule name.
The Rule Health Score is shown next to the Rule name and gives you an indication on the Health of the Rule in the moment.
Groups are identified by the Rule Group icon.