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Read the satisfaction score (a 0-100 value) and the date that it was last changed for this CXIDFrom a From a Customer Experience perspective, we support these two broad uses of Customer Journeys:

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What we are not able to understand is whether the interactions they were exposed to or the Journey they were on were beneficial for the user or influential on to behaviour.

It may have been the most popular Journey path… but it may have been an appalling experience for those on going through it.

From a customer experience perspective you need to understand how your customers feel about your brand generally and how they feel about the interactions they have just had.

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We also provide ways for those creating the surveys to understand whether they should be asking for feedack feedback or not.

We provide three Public templates to service these needsrequirements.

Public Templates

What it does

Templates it Requires

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write satisfaction score

Takes a satisfaction score (e.g. 1 to 5 stars) and convert it into a 0-100 value, stashing this into the cache for this CXID

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read satisfaction score

Read the satisfaction score (a 0-100 value) and the date that it was last changed for this CXID

write satisfaction score

A score must have been written for the CXID

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can show satisfaction survey

Switch based on how recently we asked for the named satisfaction survey

write satisfaction score

A score must have been written for the CXID