Read the satisfaction score (a 0-100 value) and the date that it was last changed for this CXIDFrom a From a Customer Experience perspective, we support these two broad uses of Customer Journeys:
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What we are not able to understand is whether the interactions they were exposed to or the Journey they were on were beneficial for the user or influential on to behaviour.
It may have been the most popular Journey path… but it may have been an appalling experience for those on going through it.
From a customer experience perspective you need to understand how your customers feel about your brand generally and how they feel about the interactions they have just had.
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We also provide ways for those creating the surveys to understand whether they should be asking for feedack feedback or not.
We provide three Public templates to service these needsrequirements.
Public Templates | What it does | Templates it Requires | |
|---|---|---|---|
 | Takes a satisfaction score (e.g. 1 to 5 stars) and convert it into a 0-100 value, stashing this into the cache for this CXID | ||
 | Read the satisfaction score (a 0-100 value) and the date that it was last changed for this CXID | A score must have been written for the CXID | |
 | Switch based on how recently we asked for the named satisfaction survey | A score must have been written for the CXID |