Satisfaction - read satisfaction score
- Ben Clark
As we gather satisfaction information it’s useful to be able to query this information against an individual. We can then create Rules that provide optimised rules depending on the level of satisfaction an individual has with your brand or the current interaction. This may be using the call centre for these individuals even with the additional cost to try to improve the currently poor user experience and iron out issues.
Input Data
Field | Description | Example |
|---|---|---|
AlterianCX_cxid | CXID Identifier provided by the Get CXID tile |
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Time Stamp | This provided in the flow of the Rule and should automap |
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Field Mapping
Satisfaction specific fields. May be added as static values.
Configuration
Field | Description | Example |
|---|---|---|
Survey name | Name of the Survey to pull information back on. | PDFdownloadsurvey |
Output Fields
Field | Description | Example |
|---|---|---|
Satisfaction_Value | Provides to the flow of the Rule a normalised field providing the Satisfaction value gathered for the survey name provided. | 3 |
Satisfaction_lastseen | Provides to the flow of the Rule the date and time when a Satisfaction question was last requested from this individual. | 3 |