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Capabilities rolling out in May 2020earlyJuly 2020

Alterian Real-Time CX Platform

Released 30th June 2020

Idealised Journeys

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Journey Orchestration

Updated Functionality

Rules

Statistics on the use of Steps within the Rule.

When a Rule is running it is useful to be able to see which Steps within a rule are being called. Those expected to be called but not being called could highlight an issue. We have added a new Statistics function to each Rule. This is accessible through the standard … controls at the far right of the Rule.

Clicking on Statistics will now popup the statistics screen and show you the count of the times it was used.

The Reset Statistics button has moved from the … controls and is now part of the Statistics screen. Clicking on Reset at the bottom of the Statistics screen will reset the statistics in this view but also the Invoke and Timeout count in the main Rules screen.

Improved Rule Logging

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Rule Designer

Switch Case now allows more than one value going to the same Target Step

Previously each case needed to have a separate target step. Now you can configure the switch case to send multiple cases down the same target flow saving time and effort.

DDE

Plugins

Multi-Armed Bandit Plugin

The previous Multi-Armed Bandit plugin requested a table as part of its initital setup. This table was used to save the attempts and success for that specific Multi-Armed bandit indifferenciating between the multiple Multi-Armed bandits that could be running in a single client.

We have improved in this area. The table remains as it was before, however you are now able to select a key for the Multi-Armed Bandit to store the success statistics against. In essence only one table is now required with the different Multi-Armed Bandits differenciated by the different keys added to each Multi-Armed Bandit.

The key can be static or it can be set by a field or a parameter.

Public Templates

GetCXID

The GetCXID Public Template has been been upgraded. It is now more flexible in the fields that it requires. It will also now gather “First seen” and “Last seen” information on those interacting with DDE. This information will be exposed in future releases.

EventQueue

Upgraded with the latest fields

Query CXID Public Template

https://alterian.atlassian.net/browse/DEV-2553

Fixes

DEV-773

The message field now automatically selects the message field which is the standard field to use.

DEV-2555

If a Rule Group name is lower case only, when the group is invoked, the API test page is displayed and the Rule Group automatically 'opened' on the correct page,
However, if the Rule Group name is all upper case, or mixed case, the API page is opened but the Rule Group is not navigated to. This has now been resolved.

Further Changes

Kettle

Report Issues

To report an issue with the application not detailed here, please contact Technical Support. Please use our Service Desk to report issues.

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