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Alterian CX has numerous Public Templates that integrate with commonly used outbound channels.

Plivo are a well know SMS and MMS provider. This Public template provides a simple integration with Plivio allowing our users to send out SMS messages as part of thier CX campaigns. The Template can be downloaded and adapted if requirements differ from the standard.

Input Data

Field

Description

Example

Phone Number

The Phone number field where the SMS message should be sent

+44797452358

SMS Message

This field will form the SMS message. This could be easily created with the Message Builder or the Build Message Public Templates.

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Email Subject

Email Subject line

Welcome to Acadian Travel

First Name

First name of the recipient

John

Configuration

To use the send plivo SMS Public Template simply add your Plivo details to the parameters configuration screen shown above. We would recommend these are setup as a Confidential Global Parameters so the values do not show once entered.

Field

Description

Example

Plivo_Authid

Plivo auth ID - We would recommend this is setup as a Confidential Global Parameter so the value does not show once entered.

Plivo_Authtoken

Secret Plivo auth token - We would recommend this is setup as a Confidential Global Parameter so the value does not show once entered.

Plivo_FromNumber

Number that the SMS is sent from in an international format. e.g. +12345678910

+12345678910

Plivo_URLPlivo_URL

URL for sending the message e.g. https://api.plivo.com/v1

URL for sending the message e.g. https://api.plivo.com/v1/Account/${Plivo_Authid}/Message/

Processing

The Public Tempate will take the Message and Mobile Phone number provided and attempt to sent the message. Depending on the succeess of the send the Public RTemplate will provide results below allowing for

Output Data

Field

Description

Example

Email Address

Email address field - value used to send the email

johnsmith@acadiantravel.com

Recipient Name

Name of the recipient

John Smith

Email Subject

Email Subject line

Welcome to Acadian Travel

First Name

First name of the recipient

John

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