Alterian CX has numerous Public Templates that integrate with commonly used outbound channels.
Plivo are a well know SMS and MMS provider. This Public template provides a simple integration with Plivio allowing our users to send out SMS messages as part of thier CX campaigns. The Template can be downloaded and adapted if requirements differ from the standard.
Input Data
Field | Description | Example |
|---|---|---|
Phone Number | The Phone number field where the SMS message should be sent | +44797452358 |
SMS Message | This field will form the SMS message. This could be easily created with the Message Builder or the Build Message Public Templates. | Thank you for signing up to Alterian, reply with “Whitepaper” to get our latest Whitpaper. |
Email Subject | Email Subject line | Welcome to Acadian Travel |
First Name | First name of the recipient | John |
Configuration
To use the send plivo SMS Public Template simply add your Plivo details to the parameters configuration screen shown above. We would recommend these are setup as a Confidential Global Parameters so the values do not show once entered.
Field | Description | Example |
|---|---|---|
Plivo_Authid | Plivo auth ID - We would recommend this is setup as a Confidential Global Parameter so the value does not show once entered. | |
Plivo_Authtoken | Secret Plivo auth token - We would recommend this is setup as a Confidential Global Parameter so the value does not show once entered. | |
Plivo_FromNumber | Number that the SMS is sent from in an international format. e.g. +12345678910 | +12345678910 |
Plivo_URLPlivo_URL | URL for sending the message e.g. https://api.plivo.com/v1 | URL for sending the message e.g. https://api.plivo.com/v1/Account/${Plivo_Authid}/Message/ |
Processing
The Public Tempate will take the Message and Mobile Phone number provided and attempt to sent the message. Depending on the succeess of the send the Public RTemplate will provide results below allowing for
Output Data
Field | Description | Example |
|---|---|---|
Email Address | Email address field - value used to send the email | |
Recipient Name | Name of the recipient | John Smith |
Email Subject | Email Subject line | Welcome to Acadian Travel |
First Name | First name of the recipient | John |