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Tile | Customer Created or Public Template | Purpose | More Information | |
|---|---|---|---|---|
1 | Email and Social Input | Public Template | Allows the creation of a Rule that either tracks the email open or tracks the click of a link depending on the data provided | |
2 | Get CXID | Public Template | Identifies the individual | |
3 | Redirect Ouput | Public Template | Simply provides a output back to the calling system that a redirect has occuredoccurred | |
5 | Update Engagement Score | Public Template | Increments the Engagement score. By default it is incremented by 1 each time this Rule is run by a user. Those clicking on multiple links will quickly increasee increase engagement. | |
6 | Track Location | Public Template | ||
7 | Write to Log | Public Template | Provides logging to ensure the rule is working correctly. |
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Link&channel=email Tracking | Required | Description | Maps to… |
|---|---|---|---|
| Mandatory | Alterian CX Rule URL | |
| Mandatory | Campaign name. With eventtype “Open” or “Click” this automatically maps to AlterianQueue_Location | AlterianQueue_Location |
| Mandatory | Recipient or other identifier, for example Twitter handle. Often Email Address is used when tracking emails. This outputs as the field AlterianCX_channelagentid1 by the Email and Social Input to allow automatic mapping. | AlterianCX_channelagentid1 |
&link=hotelscaribbean | Optional | Identification of the link in the email being clicked upon. This allows you to differenciate differentiate between multiple links with the same redirect URL. | AlterianQueue_Position |
&channel=email | Optional | This will default to email via a parameter called defaultChannel in the Email and Social Input. If you are calling the same rule via multiple channels the channel can be supplied as a parameter in the querystring. | |
| Mandatory | This is is the location that the person clicking will be redirected to. The existence of this parameter informs the Rule that this is NOT a request for open tracking. The redirect URL should be URL encoded. |
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