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Field

Description

Example

Default response type

The content type for default responses

text/plain

Default response value

The default value to be returned for control subjects etc.

Default Value

Rule Timeout

Rule execution timeout in ms - after this, the Timeout response will be returned instead of the rule output

2000

Timeout response

Response to return in the event of the rule timing out

Timeout

defaultChannel

This template has been created to allow links of all types to be tracked with Alterian CX. Email is the default value added as this is the most commonly used. This can also be used to track other social media. The channel can be added into the query or the parameter can be changed to change the channel using the Rule.

email

Output Data

Field

Description

Example

AlterianCX_channelagentid1

Recipient is changed to AlterianCX_channelagentid1 so it maps easily with the Get CXID

someone@isp.com

AlterianQueue_position

Link is changed to AlterianQueue_position so it maps easily with the Get CXID

forrestor_wave_leader

AlterianQueue_location

Taken from Campaign concatenated with emailEventType

Newsletter Jan 2021-click

AlterianQueue_referrer

Taken from Referrer

 

AlterianQueue_channel

channel utilising this Rule. This will default to Email if this is not provided in the input data or changed in the parameter

email

ClientIP

IP address of the recipient, automatically created

109.151.137.25

campaign

Campaign name provided by the Input request

Newsletter Jan 2021

emailEventType

Either Click or Open when concatenated with campaign forms the AlterianQueue_location

click

message

Automatically added

 

redirect

Where a tracking link is required this is the URL of the page the link should redirect to.

https://www.alterian.com/real-time-customer-experience-platform/forrester-wave-leader/

loopcount

Automatically added

 

Rule Group

Automatically added

 

Rule Type

Automatically added by Alterian queues

 

Sequence Number

Automatically added

 

Time Stamp

Automatically added

 

Trace

Automatically added

 

Is Control

Standard Is Control flag will be mapped by the Get CXID