Alterian
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Alterian provide a plugin that makes it much easier for Template Builder and local Spoon users to access items and data from Alterian CX.
The plugin will sit in the top ribbon bar.
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This allows you to search through various CX entities saved in any of your clients and download them for editing or review.
Select an entity of interest from the dropdown at the bottom. Options include: ·
Templates
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Rules
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Queue
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Global Parameter
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File
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Recording
In the majority of cases our users will be editing or creating templates or triaging rules.
Once you have selected the entity of interest either search through the search box or use the folders to find the entity of interest.
Double click or click on Download at the bottom to request to download the entity.
You will be presented with three options ·
Directory: Allow you to select a download directory on your local environment
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Overwrite existing files? : If the file already exists in the chosen folder overwrite.
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Open files after download? : Once the entity has been downloaded automatically open in a new tab.
Best Practice
Runs the currently selected item through a series of Alterian validations and tests to ensure it has been developed in the best possible manner and does not contain any steps that are prohibited in Alterian CX.
This process will also automatically run when the item is loaded through the Upload function.
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Allows templates created or edited to be loaded back into Alterian CX. This process will automatically run the best practice report as part of the upload process.
Template: Confirm the Template name
Client: Confirm the client where the templates should be loaded.
Also create rules? Automatically create a rule from the template being uploaded
Rule: If "Also create rules" is true then you can choose a rule name
Target: If "Also create rules" is true then you can choose target for the rule.
Reset Credentials
Allows you to add the cluster you want to connect to, and the API key required to access it.