Alterian Real-Time CX Platform
Released 30th November 2022
Templates
Stop Operational Switch Cases from being edited
Switch cases in a template are sometimes provided to allow Rule Designer users to configure it, adding new values.
In other cases the switch case has been added as part of the core workings of the template and changes to these switch cases it are not needed or desirable.
To protect these “operational” switch cases you are able to disable editing of these switch cases in the underlying template.
Simply open the Template configuration screen and select Switch Cases. Then deselect those switch cases that are operational only.
Users will still see these switch cases in Rule Designer and any output left “open” are still available to be linked to but these Switch Cases cannot be altered.
Global Parameters
Admin flag
Global Parameters provide value to users in multiple roles.
Some Global Parameters contain confidential values or are vital to the successfull running of your Rules. Due to this we now provide an admin function so these Global Parameters can be hidden from users that do not need to use them or should not see them.
If you are an Admin user you now have access to an Admin flag in the Global Parameters screen.
If you choose to make a Parameter “Admin” it will no longer show in the Global Parameters screen for users that do not have an admin role.
The other Global Parameters configurations can still be set as before.
Public / none Public filter
You can now choose to filter Global Parameters by showing Public parameters or not.
Rule Designer
Alterian Email Manager Integration
Many CX use cases require emails to be sent out.
You can now configure an Email Manager send directly within a Rule Designer rule.
This is currently for transactional emails only and should not be used for marketing emails. These email campaigns go out quickly but they circumvent the preferences and unsubscribes that are required for marketing campaigns.
Simply select the “Create Email Manager Tile” option in the Rule flow in Rule Designer
Journey Analytics
There are no new Journey Analytics features in this release.
Fixes
Known Issues
Dev-9055 | The |
DEV-9062 | The Global Parameters screen previously showed you the list of parameters from the client linked to your brand. In some configurations when multiple brands are setup with multiple clients it’s possible that some clients show in the client dropdown that are not accessible in the Global Parameters screen for this client. |
DEV-5353 | Loading an existing Sankey in Side by side, when using the Quick Access fails to load. Using the grid option does work correctly |
DEV-8342 | Cache delete was not successfull errors inaccurate. The logs may include messages like |
DEV-4283 | Cache Data report does not correctly show numeric field data. If you have a Cache table and a counter table of the same name the numeric value is never pulled back by the Cache Data report. |
Report Issue
To report an issue with the application not detailed here, please contact Technical Support. Please use our Service Desk to report issues.