Capabilities rolling out in December 2023

Summary

• Improved usability when coming back from a system that has timed out.

General

Improved timeout usability

Now when your CX solution times out, you will be allowed to log back into one tab, and the others should re-open, showing the original page they were on.

Grids Update

Many pages utilize grids. We have now standardized these grids in various screens.

Opp Matrix

Opps matrix now has a reset filter button

Opps matrix now has a reset filter button.

Rules

Client search available for users with over five clients

If you have more than five clients, you can now search to find the client you want to display.

Steps

DDE Rule has Fire and Forget setting to improve performance

Where you do not require a response back from the system you are calling, you can set the Fire and Forget flag. This continues processing without waiting for a response, making processing quicker.

Alterian Queue will update expiry on fields read into the queue messages

The Alterian Queue allows you to automatically append data stored in a single table to the event being created. Alterian currently uses this to append your Persona and Customer Attribute values to the events created. To ensure this data is not rolled off, the Alterian Queue will now read and then write to update the expiry times (TTLs).

This is currently not configurable from the 18 months set for the Customer Attributes.

Alterian Queue step now supports bundling of events for non-FIFO queues

The Alterian Queue will bundle Messages together to improve performance when using our non-FIFO queues and ensure key events occur in the correct order. Please check with Alterian support before altering these values as you need to be on appropriate versions of Journey Orchestration and Journey Analytics.

Sandboxing Function

To facilitate testing, experimentation, or the execution of newly designed code without compromising the integrity of the overall system we now provide a Sandboxing function.

Journey Analytics

Data Transform

This release contains the following additional capabilities in the Data Transform. The filters and search outlined below work in conjunction with each other to produce the final display.

Pre Transform Search

It is now possible to perform a search on the pre-transformed Location to allow better review of Locations that need a Transform applied

Post Transform Search

It is now possible to perform a search on the post-transformed Location to allow better review of Locations that have been transformed to review the new Locations in preparation for use in analytics.

Transform State Filter

It is now possible to filter the view to only those Locations that have been Transformed, that haven’t been transformed or a show all. Important that the “ucase” function, as it does not “change” the location string, is not included as a Transform in this view, so untransformed Locations may still have had a ucase applied.

Location Mapping

General UI improvements in the Location Mapping screen with row level multi-select and row level options along with the removal of the previous pagination UI for a more traditional scroll method for easier view and multi mapping.

Fixes

Known Issues

Report Issue

To report an issue with the application not detailed here, please contact Technical Support. Please use our Service Desk to report issues.