parse satisfaction values

Message

Takes the Message and decodes out the Satisfaction fields as required by the Write Satisfaction Score Public Template

Satisfaction_Survey_Name

Name of the Satisfaction Survey. What are you gathering the Satisfacton scores for? This could be a specific interaction, i.e a PDF download, the content on a page or a view on a Sales process. It could also be a overall view on Satisfaction and the individuals liklihood to recommned your brand (NPS)

PDFdownloadsatisfaction

NPSRequest

Satisfaction_Survey_Item

This is the specific Survey item we are looking to record Satisfaction scores against.

NPSJan2021

NPSFeb2021

Satisfaction_Value

Satisfaction score passed in

5, 88

Satisfaction_Survey_Type

Satisfaction type - Free text, we would expect NPS ( Net Promoter Score) or CSat (Customer Satisfaction) and these will form part of the standard reporting. Other values are possible but the values may require bespoke reporting.

NPS, CSat

Satisfaction_Survey_Response

Allows our users to provide additional qualitative information with the satisfaction values. We expect this to be a JSON string. Standard Satisfaction CX Dashboards will require this data in a specific format.

{
"1question": "How would you rate your call centre interaction",
"1answer": "Waited a long time in the queue for the call to be answered but Sandy eventually sorted it",
}

Satisfaction_Survey_Name

Name of the Satisfaction Survey. What are you gathering the Satisfacton scores for? This could be a specific interaction, i.e a PDF download, the content on a page or a view on a Sales process. It could also be a overall view on Satisfaction and the individuals liklihood to recommned your brand (NPS)

PDFdownloadsatisfaction

NPSRequest