Capabilities rolling out in June 2022

Home Page

When our customers have questions about our products or feature requests for the future, we want to make the process of contacting us very easy.

We have added three new contact links to the Home Page and to the ribbon bar on each page.

You can click through directly to:

• Raise Support Request

• Open Help Site

• Request New Feature

We have also added a feature that will allow you to download

• Current User - What you are signed in as

• Brand in use - What brand are you using.

• Alterian CX version

Rule Designer

“Validating” indicator

When a Rule is changed, copied or saved the process including validation can take time. We now provide a way to see whether the process has completed or is ongoing.

Rule Designer Testing - Invalid data

The quality of the decisions made by Rules are determined by the data that is passed into and used by them. We currently have “Rule Health” functionality that lets our users know where a Rule may be failing. Failures include Rules timing out and errors in the running of the Rule.

We are now providing another way to identify issues with your Rules. In this use case it’s not due to the Rule failing, it’s based on the quality of the data being passed into the Rule. Is the data of the correct quality and the correct format? We are calling this “Data Health”.

We have added a column to the Testing screen to highlight if the test data fed into the rule has failed validation allowing our users to resolve the issue.

Run tests in order

You can now run your tests in order with a seconds delay between tests. This is useful if you want to see the logs generated in a specific order for review or where the results of one test feed into another.

Copy Log Information

You can now click on a button in a single log to copy to clipboard.

Change to default Rule Name on Save as

There are a number of cases particularly with Public Rules where in order for Rules to link togather effectively the name of the Rule is important. We want to encourage users to use the default name and simply save it into their own client with the original name.

We now provide this. When you click on Save as we will persist the existing name and simply check to see if this name already exists in the destination. If not you can simply save. If it does we will provide a warning.

Rules

Operational Reporting

Operational reporting now has a column for invalid data.

Rule Validity Indicator

We now provide a column that tells the user whether the Rules are in fact Valid or not. Rules that are not Valid cannot be started and cannot be copied as part of a Rule Group.

Other

You can now run a report to indicate tables and columns that are not referenced by any rules and have not been used for two months. This will help with maintaining a tidy solution.

Fixes

Known Issues

Report Issue

To report an issue with the application not detailed here, please contact Technical Support. Please use our Service Desk to report issues.